Wednesday, March 18, 2009
Sling Media Makes My Day
Posted by Chris Gohlke in "Digital Home Talk" @ 12:00 AM
I just had a great customer service experience with Sling Media regarding my Slingbox and I thought I'd share it with you all as it is a great example of going above and beyond for your customer. I own what is now referred to as a Slingbox Classic (it was just called a Slingbox when I bought it since it was the only product they made).
A few days ago, the power supply started emitting a loud buzz and was a bit warmer than normal to the touch. My Slingbox worked fine, but I preferred to be on the safe side and unplugged it and went online looking for a replacement part. As I've had this device for over three years, I wasn't overly hopeful that I'd be able to easily get a replacement and certainly did not expect the warranty to cover it. But to my surprise, their tech support pages said that they sell replacement power supplies, remotes, etc for all of there models for $19.99, not cheap, but not overly expensive either. Read more...
